Help Desk Services Definition

Freshservice s service desk software provides advanced itsm features freshservice service desk software is itil aligned and tailor made for all businesses.

Help desk services definition.

Building on what was said previously a help desk is centered around the existing needs of the it team whereas a service desk is built for what itil defines as the service lifecycle consisting of 28 processes. They say a picture speaks a 1000 words. A help desk is a resource intended to provide the customer or end user with information and support related to a company s or institution s products and services. A service desk looks at the wider business needs and context rather than being solely focused on resolving the user s needs as a help desk does.

Cloud based itsm software for your service desk powerful it help desk automation tool to manage incidents assets and more sign up for freshservice itsm system. In many companies a help desk is simply one person with a phone number and a more or less organized idea of how to handle the problems that come in. Our it help desk services are comprised of certified us based it professionals. Normally the help desks handle requests by using help desk software or issue tracking system which enables the help desk operators to keep track of the user requests using a unique identifier easily find solutions to common queries prioritize cases and so on.

In a business enterprise a help desk is a place that a user of information technology can call to get help with a problem. Much more than a traditional support desk dataprise s it service desk services provide our customers with professional and immediate help desk support without the costly overhead. In larger companies a help desk may consist of a group of. A help desk was an add on to existing it activities whereas the service desk is part of a service based it service delivery and it support ecosystem built around something called the service lifecycle probably a big reason why the term service desk was used over help desk in itil.

Corporations usually provide help desk support to their customers. We offer high quality business it support desk and remote network monitoring services every hour of every day. Help desk vs service desk a visual representation.